Privacy Policy

01 Introduction

Welcome to PocketBahi, TrackZo, and GAS Downloader, software products developed and operated by Grency AI Systems, a technology unit of Grency Enterprise (Legal Name: Grency Enterprise, "Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, protect, and handle your personal, business, and financial data when you use our mobile applications (Android, iOS), desktop applications, browser extensions, web portal, and related services (collectively, the "Service").

02 Information We Collect

To provide accurate GST invoicing, stock tracking, service management, media downloading, and accounting capabilities, we collect the following categories of information:

• Account & Authentication Details: Name, business email address, phone number, and securely hashed credentials (e.g., Argon2id app PIN).
• Business Profile Information: Business legal name, trade name, GSTIN (Goods and Services Tax Identification Number), registered business address, state code, bank account details, and business logo.
• Transaction & Accounting Records: Customer details, vendor profiles, product catalogs, repair job cards, download histories, HSN/SAC codes, price lists, quotations, tax invoices, bills of supply, credit/debit notes, and payment receipts created by you.
• Technical & Device Information: IP address, device model, operating system version, app/extension version, and timestamp logs strictly for authentication security and error diagnostics.

03 How We Use Your Information

We use your data solely for the following legitimate purposes:

• To generate GST-compliant invoices, quotations, and statutory tax reports (GSTR-1, GSTR-3B) as commanded by you.
• To synchronize your records in real time across your authorized devices (phone, tablet, computer).
• To facilitate 1-click sharing of PDF bills directly via WhatsApp or email upon your explicit request.
• To facilitate digital media downloading, video/audio conversion, and extension license validation.
• To manage repair job tickets, technician allocations, and status notifications.
• To enforce role-based access control and protect your business data against unauthorized access.
• To provide customer support and service-critical notifications.

04 Strict Zero Third-Party Sharing Policy

We only interact with infrastructure providers (such as encrypted cloud storage and transactional SMS/email gateways) strictly necessary to run the service under stringent confidentiality agreements.

05 Data Security & Storage in India

We take state-of-the-art security measures to safeguard your sensitive business information:

• Encryption in Transit: All data transmitted between your device and our servers is secured using TLS 1.3 / 256-bit SSL encryption.
• Encryption at Rest: Cloud databases and automated backups are encrypted using enterprise-grade AES-256 encryption.
• PIN & Credential Security: Your 4-digit security PIN and user credentials are encrypted using one-way Argon2id cryptographic hashing with rate-limited brute-force lockout safeguards.
• Data Localization: In accordance with Indian regulatory standards, our primary servers and backups are hosted in secure, compliant data centers.

06 Your Rights Under the DPDP Act, 2023

Under Indian data protection regulations, you hold the following rights regarding your data:

• Right to Access: You can view and download your entire ledger, customer lists, job records, and invoice history at any time in Excel/CSV/PDF format.
• Right to Correction: You can update or correct your business details, GSTIN, or customer information through the app settings.
• Right to Deletion / Erasure: You may request complete account deletion and data purging by contacting our support team or from the app settings.

07 Data Retention

We retain your operational data for as long as your account remains active so that you can maintain statutory compliance and generate historical tax reports. Upon explicit account termination, your data is permanently deleted from our active databases in accordance with our data retention schedule.

08 Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer for PocketBahi, TrackZo, GAS Downloader, Grency AI Systems, and Grency Enterprise are:

09 Updates to this Policy

We may periodically update this Privacy Policy to reflect enhancements in our applications or statutory updates. Any changes will be posted on this page with an updated revision date.